ORDER PROCESSING & SHIPPING INFORMATION FOR OUR CUSTOMERS
- We ship via Federal Express, UPS, DHL and Airborne, ensuring early morning arrival.
- All items are shipped Signature Required.
- Blind Drop Shipments—We ship orders directly to a customer’s client, with the customer name and return address on the package.
- Shipping is not included within the price of the item.
- International orders are processed by wire transfers ONLY. There is a US$15 fee for wire transfer transactions.
- PARTpoint, Inc. is not responsible for lost, stolen, misdirected or postage due packages or mail.
- All Orders are Processed the same day.
- Our business hours are 8am-5pm MST, Monday-Friday.
- We are CLOSED Saturdays, Sundays & Holidays.
QUOTES
Pricing on quotes is valid for exactly 24 hours from the date of issue. After quotes expire, pricing must be updated. Availablity is never guaranteed.
CLAIMING SHIPPING DAMAGE
Shipped on our account: Notify us immediately. Save all packaging, both inside and out in case an inspection is necessary. We will process the freight claim. Do not return the product to us.
Shipped on your account, your carrier, or you arranged shipping: you call carrier to process the claim. Do not return the product to us.
MINIMUM ORDER
A minimum of $20 will be required on all orders. Customers purchasing a minimum monthly average of $2,000 or more may be subject to a minimum of $10 per order. Consolidating orders can eliminate this charge.
RESTOCK FEE
A minimum restock fee of $20 or 20% for items over $100 will be charged on all returns. This fee may be waived for DOA product, which must be reported within 5-days of the shipping date, or if a legitimate item discrepancy is determined.
FREIGHT CHARGES
Freight charges quoted are estimated based on average dimensional (DIM) weight and cost per piece for the shipping service requested (i.e. FedEX Overnight).
Actual weight and final cost may vary from those displayed in the order total. Often, multiple piece orders are less.
COD PAYMENT TERMS:
CREDIT CARD
We accept Visa, MasterCard and American Express. Credit Card will be charged for the full amount at time of order. Cancellations will be refunded within 3 business days.
COD
We accept company check on orders less than $1000. Certified or Cashiers check is required on orders over $1000. Trade references may be requested.
RESTOCK FEE
A minimum restock fee of $20 or 20% for items over $100 will be charged on all returns. This fee may be waived for DOA product, which must be reported within 5-days of the shipping date, or if a legitimate item discrepancy is determined.
FREIGHT CHARGES
Freight charges quoted are estimated based on average dimensional (DIM) weight and cost per piece for the shipping service requested (i.e. FedEX Overnight).
Actual weight and final cost may vary from those displayed in the order total. Often, multiple piece orders are less.
RESTOCK FEE
A minimum restock fee of $20 or 20% for items over $100 will be charged on all returns. This fee may be waived for DOA product, which must be reported within 5-days of the shipping date, or if a legitimate item discrepancy is determined.
FREIGHT CHARGES
Freight charges quoted are estimated based on average dimensional (DIM) weight and cost per piece for the shipping service requested (i.e. FedEX Overnight).
Actual weight and final cost may vary from those displayed in the order total. Often, multiple piece orders are less.